Unbound Growth Blog

Why hiring salespeople is different (and where most teams get it wrong)

Written by Carole Mahoney | 4/23/26 11:45 AM

Most sales hiring mistakes don’t start with the candidate. They start with the interview.  Because most companies hire salespeople the same way they hire everyone else—structured conversations, predictable questions, and a focus on experience.

And that’s exactly the problem.

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I’ve seen plenty of salespeople perform exceptionally well in interviews.

In some cases, that was the only sale they ever made.

Salespeople are trained to sell themselves.
They know how to build rapport quickly.
They know how to say the right thing at the right time.

So when your interview process is comfortable and controlled, you’re not seeing how they sell.

You’re seeing how well they perform in a setting designed to make them look good.

The Reality of the Role

Sales is one of the few roles in your company where:

  • Buyers don’t want to talk to you

  • Conversations don’t go as planned

  • And results depend on how someone responds in those moments

But most interview processes remove those conditions entirely.

They stay polite.
Structured.
Predictable.

Which means you’re making a hiring decision without ever seeing how that person handles the actual job.

And the cost of that shows up quickly.

Research from SBI found that roughly one-third of B2B sales hires fail in their first year.

Not because companies aren’t hiring smart people—

But because they’re not evaluating the right things.

What to Do Instead

If you want to hire better salespeople, the interview has to feel different.

It has to look more like the role.

That starts with one shift:

Put candidates in the hot seat early.

Push back.
Challenge their thinking.
Don’t give them easy wins.

Not to trip them up—but to observe how they respond.

Do they recover?
Do they get defensive?
Do they try to move the conversation forward?

Because those moments are the job.

And they’ll tell you far more than any polished answer ever will.

Watch this video for deeper insights

The Cost of Getting This Wrong

When the interview doesn’t reflect reality, the outcome is predictable:

  • Deals that stall out

  • Time spent managing underperformance

  • And the opportunity cost of the right hire you didn’t make

But the longer-term cost is what most teams miss:  Hesitation.

Leaders slow down.
They second-guess decisions.
They wait longer than they should.

And every delayed decision makes the next hire feel even riskier.

Where to Start

Better sales hiring doesn’t come from better instincts.

It comes from better structure.

If your interview process isn’t testing how someone handles resistance, uncertainty, and pressure—

You’re guessing.

And guessing gets expensive.

If you want to see what a failed sales hire is really costing you—and how to avoid it—start here.

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PLUS you will also take away:
-  An interview scorecard to use data effectively in hiring decisions
-  A free sample assessment of your next hire
-  Framework to craft your sales onboarding program