Two things happened last week that inspired this post.
First, on my regular run down the dirt road and wooded trails by my house, I got the closest I have ever physically gotten to a deer. I was less than 20 feet away from an adolescent male. He was already getting big and I could see his antlers just starting to come in. He will be an impressive buck!
I would have used my phone to get a picture so that others would believe me. But I didn’t take the picture because I knew from experience that any change in my movement or speed would scare him off.
So I continued to maintain my pace as I approached him. He didn’t move for at least 30 seconds as I got closer. He was staring at me, I was staring at him. I was amazed that he wasn’t frightened off.
Then, I started to get a little excited and was imagining images of me feeding Bambi out of my hand. No sooner did I entertain the thought that he turned his head slightly and was off. I realized, too late, that my pace had changed as I got closer. In my excitement I sped up. I didn’t even know it until I saw his tail taking off in the woods.
This happens to sales people “following up” on inbound leads every day. So how do you engage inbound leads without using the sales tricks that they can smell a mile away?
Hi. Now what?
Mark Roberge, Hubspot CRO has suggested that unless you are getting over 100 inbound leads a month per sales person- you don’t really need automated workflows. You should be contacting each one personally. In fact, if you download anything from my site the only auto email you will get is, “Did it download okay?”
As soon as you even hint at your solution, they smell the sales pitch coming and put up a wall, give you wide berth and don’t respond to your email and you are left thinking “Inbound leads suck.”
They don’t suck, they just don’t want to be sold to. One way to make sure you aren't selling, but helping, is if you start with the open information that both you and the other person knows. In the case of the download, the only thing that you both know is that they tried to download something.
Here is a recent real life example from someone who downloaded the collaborative eBook- How to Use LinkedIn the Inbound Way.
Hey, what is your LinkedIn email address, I would like to connect with you?
Pete Caputa, the VP of Sales at HubSpot, asked if my auto reply email got responses. In the past week, the eBook has been downloaded 15 times. Of those 15, 12 responded and we have had a similar exchange by email.
Do you think it works? Would you like to be able to do this yourself or wish your team could? Or, if you are a marketing agency, do you wish you were able to help your clients do this with the inbound leads you are helping them to generate?
Learn more sales tips, techniques and coaching like this in the #livesaleslab recaps!