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What's really happening inside your buyer's mind?

What are some of the most common things salespeople say and do that turn off their buyers? And what's really happening inside your buyer's mind when you do and say them?

Do surveys help your buyer feel valued?

Tonya Bjurstrom and I had a fun chat about surveys because I love Tonya's latest newsletter, where she said, "When's the last time you took an online survey and thought, Wow! This is great! I feel so valued!"? 

Top three skills a #BuyerFirst Seller needs

I measure for several attributes and look for how to test, measure, coach, and train. It starts with mindsets. Then goes into attitudes and beliefs I know are necessary for you to be an authentic #buyerfirst seller. 

Is it too late to become #buyerfirst?

How do you start a #buyerfirst relationship with my current customers if they've already gone through a traditional sales process? Is it too late?

Consultative or #buyerfirst selling: Which is best?

Rather than a linear process, I see the collaborative selling model as more layered and cyclical. Like, an onion. You peel back the layers of an onion. 

Do buyers really wanna talk with sellers?

Janice asked, “The research shows that buyers now have a preference for self-service. Is #buyerfirst giving them what they want?” Love this question. 

How do you hold your team accountable?

You know, accountability is kind of a dirty word sometimes and it's often associated with micromanaging.

Competitive Differentiation: What you need to know

Trying to keep up with competitive differentiation is becoming far more extremely complex in today's market.

Who doesn’t have excellent customer service? Or an all-in-one solution? Or an AI-enabled widget? 

Sell Without Selling Out: Book Review

I became even more of a fan of Andy Paul’s work when I read his latest book, Sell Without Selling Out. And I became a fan of this book from the very first quote by Ralph Waldo Emerson, "Insist on yourself, never imitate”.

You Can Break Free From Procrastination!

There are very few people in the world who don't have “Call Reluctance”. I mean who really likes to get hung up on?

I've coached and worked with BDRs and SDRs who have been called every explicit  word, hung up on and been called a horrible person....