Unbound Growth Blog

Metrics No Manager Can Afford To Ignore

Posted by Carole Mahoney  2/13/19 7:00 AM

Do you have one of these health watches or Fitbits? It seems like everyone does. But how many people actually look at their stats or, better yet, how many know what these stats mean in regard to their health? And how will these stats help lead them to the health outcome that they are looking for?

It kinda reminds me of how sales teams use their CRMs. It's there, they wear it everyday, but does it impact what, or how, they do things?

On a recent Live Sales Management Lab, we talked about the metrics that no sales manager can afford to ignore in 2019.

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Topics: sales management, #livesalesmanagement

What Prevents Salespeople from Asking Questions

Posted by Carole Mahoney  2/10/19 7:30 PM

Many salespeople I talk with aren't struggling so much with what questions to ask, but rather;

"What is preventing me from asking the questions that I know to ask and should ask, but I'm not asking them when I should?"

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Topics: sales coaching, salespeople, #livesaleslab

Would you rather play blackjack or hire a salesperson?

Posted by Carole Mahoney  2/8/19 11:44 AM

Have you ever sat down and calculated what it actually costs when a sales hire doesn't work out?

A lot of sales leaders are scrambling to hire right now, and sadly that means that many might be settling for Mr or Ms Right Now, not objectively looking for the right hire.

The amount of time, money, potential lost revenue, and morale downer when a new hire doesn't work out is a scary number. (If you are brave, click here to calculate your number.) In many cases it's more than twice their base salary!

If about half of sales people make quota, I have to wonder, wouldn't you be better off putting your money on the blackjack table in Vegas? I mean, at least you'd be getting some free drinks from it.

Why is this happening? And what can you do to increase your odds?

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Topics: sales management, #livesalesmanagement

Uncovering Unknown Problems

Posted by Carole Mahoney  1/31/19 12:01 PM

How do you help people buy solutions to problems when they don't even realize that they actually have a problem?


It's one thing to be able to sell to someone when we know that they're coming to us with a particular problem, but as Daniel Pink wrote in his book, 'To Sell is Human', our job is really helping them uncover those problems that they don't know that they have.

So how do we do that? What are some of the questions that we can ask to help uncover those particular problems and the impact of those problems?

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Topics: sales coaching, salespeople, #livesaleslab

How To Handle Fear In Sales

Posted by Carole Mahoney  1/29/19 8:00 AM

When I was about 9 years old, I watched the Dracula movie for the first time, and hence, became obsessed that  Dracula himself was living in my mother's basement.


When my mother would ask me to go down into the basement to get something from the pantry for dinner, I found ways to stall, or delay it, or just get out of it altogether. Until, eventually, my mother made me go down there, in which case, I would turn on every single light in the basement because I was convinced that they couldn't see me if it was light out.

Until one day, I ran so fast up the basement stairs that I slipped and fell and slammed my shin into the stair. Tears came to my eyes as blood came out of my leg, and I'm like, great, now they're really gonna get me.

I ran the rest of the way up the stairs, and I was so mad at myself that finally I decided, you know what? I'm gonna go downstairs, and I'm gonna turn off all of the damn lights and I'm gonna sit on this step. I even said out loud, "Okay, Dracula. If you're here, come and get me now, 'cause I'm not falling down the stairs again."

Nothing happened.

Now, that didn't completely erase my fear of going downstairs in the basement. Every time my mom asked me to go get something I got that nervous and tight feeling in my chest, but I took that as my cue to purposely walk slower, not only because I wanted to not fall on the stairs, but I was trying to convince myself that maybe Dracula wasn't living in my basement anymore.

This is what happens to salespeople who are afraid of rejection, or upsetting someone, or even being seen as "that annoying and needy salesperson". They avoid it. Until they can't anymore.

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Topics: sales coaching, salespeople, #livesaleslab

5 Steps To Motivating Sales Teams

Posted by Carole Mahoney  1/25/19 7:00 AM


In the very first Live Sales Management Lab, we discussed how to go above and beyond quota, which means helping our salespeople to identify those personally meaningful goals that are going to stretch them outside of their comfort zone, so that they can accomplish things they've never accomplished before.

Why is this so important?

And more importantly, why do we put it off? Why do we avoid these kinds of the conversations which are so crucial to change?

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Topics: sales management, #livesalesmanagement

Tips For Managing Complex Enterprise Deals

Posted by Carole Mahoney  1/23/19 11:21 AM

Mauricio Suarez and Michael Douglas (not the actor) joined me on this week's Live Sales Lab recap and generously shared their top tips to close those large complex deals.

First tip: however long you think it will take, multiply by three. Your manager's forecast will thank you. You may laugh, but your manager is nodding their head...

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Topics: sales coaching, #livesaleslab

My Advice For Women In Sales

Posted by Carole Mahoney  1/17/19 12:05 PM

Because I talk to so many women in sales today and coach them, I thought this would be a great opportunity for me to share these exact words of wisdom with you.

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Topics: sales coaching, salespeople, #livesaleslab

How to Avoid Boring Sales Calls and Demos

Posted by Carole Mahoney  12/28/18 7:28 AM

It’s been a busy end of year... last year I spent nearly 800 hours watching recorded demos and listening to client sales calls. From discovery calls to demos, I have heard  some good, a lot of bad, and some just downright… boring.

Through that experience, I have developed some pet peeves. I am going to call these PSAs’; Potential Snore Alerts.

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Topics: sales coaching, salespeople, #livesaleslab

The forgotten power of ‘scheduling the next meeting’

Posted by Richard Smith  10/31/18 7:00 AM

Richard Smith is the Head of Sales for conversation intelligence and coaching platform - Refract. He is passionate about developing sales people, analyzing the science behind sales conversations, and changing the broken culture and mindset towards sales coaching.

As part of any Sales 101 course, we are forever being told about the importance of ‘getting next steps’. Getting next steps from our prospect to assist with our sales process, is almost too obvious that for me to be writing an article on this topic, may appear to be patronizing to the naked eye.

Yet incredibly, time and time again, it is a key aspect of a sales conversation which is sadly missing.

And often the concept is so incredibly simple. So incredibly simple that I bore myself as I harp on about it so much. The simple concept of ‘getting the next meeting’.

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Topics: sales coaching, sales conversations

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